Website CVS
Position Summary:
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
Key Responsibilities:
- Supervise, assign and direct activities of the store’s crew
- Support Store Manager with actions plans for operational and service improvement
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture (greet, offer help, and thank)
- Lead others and work effectively with store crews
Required Education & Experience:
- High school diploma or equivalent required
- Advanced communication skills, leadership, supervision, and influencing skill
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
- Deductive reasoning ability, advanced analytical skills and computer skills.
- Experience as a retail manager or supervisor