Position Summary:
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
Key Responsibilities:
- Lead others and work effectively with store crews
- Support Store Manager with actions plans for operational and service improvement
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture (greet, offer help, and thank)
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Supervise, assign and direct activities of the store’s crew
Required Education & Experience:
- High school diploma or equivalent required
- Experience as a retail manager or supervisor