Position Summary:
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
Key Responsibilities:
- Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.
- Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
- Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.
- Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
- Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
Required Education & Experience:
- Legally authorized to work in the United States without sponsorship
- Comfortable working with computers, mobile devices, and new technologies
- High school diploma, GED or equivalent
- Minimum of 18 years old
- Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
- Ability to meet the Company attendance standards and uniform and appearance standards
- Ability to acquire a SIDA badge and meet airport requirements for badging