Position Summary:
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
Key Responsibilities:
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Accurately handles customer funds and processes transactions using the POS system.
- Provides customer engagement in positive and approachable manner.
- Independently stocks shelves and recovers merchandise in the store.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
Required Education & Experience:
- Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
- Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
- Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
- Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
- Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.