Position Summary:
The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.
Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.
Key Responsibilities:
- Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience
- Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
- Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
- Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
- Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
Required Education & Experience:
- Clear communications skills both oral and written
- Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
- Elevated level of customer service orientation and keenness on details
- Ability to solve problems logically and critically
- Proficient in Microsoft (MS) Office applications
- Open to night and shifting schedules and willing to work on Philippine holidays
- Experience in the use of SAP (Systems Applications and Products in Data Processing) and Salesforce is an advantage or any business CRM (Customer Relationship Management) business application
- Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
- Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
- Bachelor’s Degree holder in any field