Position Summary:
Jupiter-Tequesta A/C, Plumbing & Electric doing business as FPL Home Services is looking for an experienced Customer Service Representative (TEMPORARY) to join their team in West Palm Beach, FL. If this sounds like an exciting career path, feel free to to apply. We look forward to taking your career to the next level!
Key Responsibilities:
- Identifies who will handle more complex calls
- Transfers or refers sales leads accordingly
- Performs other job-related duties as assigned
- Assists with agency inquiries and Medical Essential Service Program (MESP)
- Uses company’s Predictive Dialer System as needed to contact customers regarding their past due accounts
- Responds to customer requests, inquiries or complaints
Required Education & Experience:
- Billing Inquiries-Telephone
- Service Connect, Disconnect and Transfer
- Residential On-Call
- Company policies and procedures:Completed training
- Trouble Calls
- Technical / functional knowledge:Completed training
- Customer Relationship Management
- Payment Extension-Telephone
- Home Energy Survey
- Flexibility / Adaptability
- High School Grad / GED