Position Summary:
The Flow Room team monitor and control the Automated Parcel Sortation System (APSS) and system software in order to ensure that all key performance measures for system availability and efficiency are achieved. They will manage the relationship between the operations and engineering teams and provide systems reporting. The role holder must have an understanding of the functionality and operation of the APSS and play a key role in ensuring the site performs effectively and efficiently.
Key Responsibilities:
- Manage the APSS performance using our automation control systems SCADA, CCTV and WMS ensuring maximum utilisation and availability of the machine
- Review SCADA system data to identify reoccurring faults across a time period and requesting preventative maintenance and repairs in conjunction with the Engineering team
- Management of system parameters to ensure optimal flow of product throughout the systems
- Ensure all mail types are processed on time. Instruct and influence managers within the operation with their holistic view of the site
- Designing and reviewing system and flow room standard operating procedures
- Make timely business critical decisions based upon the data feeding into the flow room, ensuring bottlenecks and single points of failures are adequately managed
- Efficient and accurate reporting and fixing of faults and unexpected behaviours with resolver groups and the senior leadership team
- Managing Vehicle flow through the yard management system (YMS) to ensure that vehicle movements to dock are managed to maximise efficiency of internal flow, yard utilisation and trailer utilisation
- 1st line support for mechanical and system issues raised by the operational teams
- Co-ordinate engineers and prioritise their workload via radio to rectify faults and blockages within the APSS
- Works alongside the engineering team and ensure assets are available at the time requested for pre preventative maintenance (PPM)
- Prioritise faults and incidents occurring simultaneously in the operation. Rectifying the assets with the largest impact first
Required Education & Experience:
- Resilience, tenacity and self-starter
- Experience with sortation systems and Beumer systems
- Ability to influence and challenge in a positive style
- Flow/Control Room management experience in a fast moving, deadline driven environment
- Experience of managing large scale automation operations and the challenges they bring
- Results and output oriented
- Strong IT skills, especially in Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook
- Strong analytical, planning and organisational skills
- Excellent interpersonal skills with the ability to engage and build trust
- Good analytical and technical background, able to understand data and systems flows
- Experience of yard management and use of Yard management software
- Previous Flow room, Control room, Plant room experience with use of SCADA, WCS and WMS (or equivalent systems)