Position Summary:
This function is to ensure exceptional Culinary Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless culinary experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them with consistent high quality food.
Key Responsibilities:
- Go the extra (s)mile where you can.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
- Conduct all operational tasks in F&B Production in line with required service standards and procedures.
Required Education & Experience:
- Minimum of a high school diploma in Catering / College degree in Hotel Management or a related field is preferred.
- Good knowledge of local food hygiene and HACCP guidelines.
- Genuine service personality, with high EQ.
- Minimum of 1 -2 years’ experience in a similar position in a 5-star hospitality company.