Position Summary:
Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.
Key Responsibilities:
- Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients.
- Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theatre, arts, travel, etc)
- Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities.
- Effectively uses cross- and upselling techniques to maximize sales opportunities.
- Is aware and executes visual merchandising standards in line with guidelines.
- Engages with clients to uncover purchase motivations by asking good questions and listening to clients.
- Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store.
- Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, …)
- Using knowledge of Gucci and our products, engages with the clients using storytelling.
- Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
- Has a sound understanding of back of house procedures and operations.
- Collects meaningful customer information throughout the client journey to feed into the CRM system.
- Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques.
Required Education & Experience:
- Strong track record of individual performance, delivering results beyond expectations.
- Ability to work varied hours/days, including weekends, and holidays as needed.
- Advanced knowledge in Ready-to-Wear styling and wardrobe mastery.
- Experience in working in a fast-paced and high-end luxury brand (goods or services)
- Passion for and sound knowledge about Gucci and luxury fashion.
- Fluent in English.
- Proven track record in building and maintaining strong relationships with clients.