Position Summary:
The Regional Operations team drives success through local insights and execution, and promotes engagement for all shoppers by working locally to build relationships, understand and address local needs, and support shoppers in serving their customers. Regional Operations works hand-in-hand with other teams to foster a pro-shopper culture and acts as a local partner to multiple cross-functional teams.
Key Responsibilities:
- Your role will consist of a combination of directly supporting the efforts of thousands of Full Service Shoppers in your area, as well as leading and managing a team of Site Managers who oversee groups of Shift Leads and In-Store Shoppers in your assigned areas to ensure flawless service delivery to our customers daily
- Support local Market Managers and regional General Managers on impactful projects for continued operating efficiency and growth.
- Responsible for all area store metrics and KPIs for in-store shoppers, including: shopper efficiency, quality, staffing, overage, underage, and many others
- Contribute to regional growth through identifying new coverage areas and shopper acquisition strategies
- Support your team in building their skills and advancing their personal development goals
- Maintain a high emotional intelligence and ability to work with, coach, and manage a diverse workforce
- Act as your area’s regional SME and work collaboratively with other operational pIllars on shopper-facing product rollouts and initiatives
- Help build and execute programs to engage and support all Shoppers in your region
- Provide an operational perspective to teams at HQ including logistics and community operations to ensure best practices and protocols.
- Develop and manage relationships with the managers of your partner stores
- Be an incredible partner – Work with our Operations, Product, Engineering, Business Development, Legal and HR teams to build consensus and execute with precision
- You are the face of Instacart to thousands of our shoppers, and will need to balance multiple tasks and competing priorities each day to ensure you are visible to our teams.
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset
- Lead local strategy – Create and implement operational strategy to win with all relevant stakeholders including shoppers, customers and retailers
Required Education & Experience:
- High attention to detail and strong execution skills
- Comfortable with the tools of the trade (eg. Excel, Google Drive)
- Comfortable working in a fast-paced and self-motivated environment, enjoys autonomy
- Experience guiding creative solutions to complex problems
- At least 2 years of people management experience
- Strong communication skills, can effectively communicate at the corporate and retail level
- Have advanced experience with Excel
- Knowledge and experience with SQL and/or Tableau
- Ability to query and analyze data in order to support a data-backed, quantitative approach to decision making
- Bachelor’s Degree or equivalent work experience
- Background in operations, finance, consulting, or a similar role at a tech company
- Strong critical thinking ability in technical & non-technical issues