Job Overview:
Install, maintain and upgrade personal computer software and hardware and provide technical support and training for users.
What you’ll do:
- Analyze and make recommendations on personal computer training requirements. Develop and present classroom training programs on the use and application of software; Collect statistical data and prepare reports and documentation; maintain accurate records
- Perform related duties where qualified.
- Purchase, install, maintain and configure hardware and software; support hardware on a network; support telephone hardware and software; install, maintain and administer network systems including installation, setup, maintenance, training and support; administer enterprise management software; set up and maintain wireless network access
- Provide support to staff on the application of various software programs; answer enquiries and solve software and hardware related problems; evaluate staff needs and make recommendations on hardware purchases, equipment allocations and software requirements. Research and report on technologies.
- Ensure uniformity of standards for hardware and software programs; communicate technical information to client group, co-workers and contractors; act as team lead or provide assistance to projects as required; provide set up, advice and assistance with web pages for end users.
What you’ll have:
- Required to sign attestation of confidentiality
- Diploma in Computer Science or Microcomputer technology. (2 years)
- Maintain accurate records.
- Advanced level operation of current City hardware and software.
- 4 years of related experience
- Provide technical guidance and advice to user departments.
- Deal with the public in a courteous and tactful manner.
- Design, plan and implement local area network systems.
- Understand and apply the techniques of computer hardware, software, and network operating systems.
- Organize and prioritize work.
- Establish and maintain effective working relationships.
- Required to obtain criminal record check.