Job Overview:
Our Operations and Technology team builds, supports and delivers the infrastructure, security and operational elements that empower Citi to pursue our mission of enabling growth and economic progress. Our teams are embedded in the functions and businesses to deliver the optimal tools and environments, allowing Citi to be the best for our clients.
What you’ll do:
- Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
- Excellent team player and able to operate without authority to navigate through teams and complex issues and Tasks.
- Preferable to have applied knowledge of Performance/Monitoring tools such as Appdynamics, Elastic Search, and ITRS/Geneos Monitoring.
- Investigation of incidents reported across a diverse range of applications within the Global Custody and Direct Custody and Clearing lines of business.
- Confidently handle outage communication with stakeholders in Business and Operations.
- Run production support for Settlements and Asset Servicing functions of Securities services responsible to perform Incident/outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
- Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
- Engagement with ITIL processes including Major Incident management, problem management, change management etc.
What you’ll have:
- Experience installing, configuring or supporting business applications.
- Good all-round technical skills.
- Effectively share information with other support team members and with other technology teams.
- Bachelor’s/University degree or equivalent experience
- Ability to plan and organize workload.
- Knowledge/ experience of problem Management Tools.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Effective written and verbal communications including ability to explain technical issues in
- Ability to communicate appropriately to relevant stakeholders.
- simple terms that non-IT staff can understand.
- Experience with some programming languages and willingness/ability to learn.
- Issue tracking and reporting using tools.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Demonstrated analytical skills
- 5-8 years experience in an Application Support role.