Job Overview:
Our Operations and Technology team builds, supports and delivers the infrastructure, security and operational elements that empower Citi to pursue our mission of enabling growth and economic progress. Our teams are embedded in the functions and businesses to deliver the optimal tools and environments, allowing Citi to be the best for our clients.
What you’ll do:
- Can exercise independence of judgement and autonomy.
- Support applications for end to end trade lifecycle including algorithmic trading, trade execution
- Participate in application releases, from development, testing and deployment into production.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Acts as SME to senior stakeholders and /or other team members.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Identifies ways to maximize the potential of the applications used
- Start of day checks, continuous monitoring, and regional handover.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Reviews and develops application contingency planning to ensure availability to users.
- Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
- Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
- Performs other duties and functions as assigned.
- Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Formulates and defines scope and objectives for complex application enhancements and problem resolution
- Has the ability to operate with a limited level of direct supervision.
- Provide technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
What you’ll have:
- Experience installing, configuring or supporting business applications.
- Ability to communicate appropriately to relevant stakeholders,
- Issue tracking and reporting using tools
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Knowledge/ experience of problem Management Tools.
- 7-10 years’ experience in an Application Support role.
- Ability to understand , prioritize incident and multitask in a fast paced environment.
- Demonstrated analytical skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Experience with some programming languages and willingness/ability to learn.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Ability to plan and organize workload