Senior Equities Application Support Analyst – Citi Careers Near Me

What you’ll do:

• This is trade floor business facing support role.
• Start of day checks, continuous monitoring, and regional handover.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Conduct and manage special events such as DR tests, weekend checkouts after major application and infrastructure change or exchange rehearsals.
• Perform weekend checkouts in a rotation basis.
• Be point of escalation contact for early start of day checkouts in a rotation basis.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Perform other duties and functions as assigned as part of Australia Equities Production Support.
• Participate in application releases, from development, testing and deployment into production.
• Acts as SME to senior stakeholders and /or other team members.
• Manages, maintains, and supports applications and operating environments, focusing on stability, quality, and functionality against service level expectations.
• Provide technical and business support for users of Citi’s Risk & Equity Derivatives Applications. This includes providing quick resolutions to app issues, driving stability, efficiency, and improvements to help the business succeed.
• Work closely with other APAC and Global team members and promote overall stability of the systems through APAC stat of day checks.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Reviews and develops application contingency planning to ensure availability to users.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

What you’ll have:

• Hands-on Risk, EQ Derivatives and Market Making product knowledge is a plus.
• Good all-round technical skills.
• Good understanding of the Equities Derivatives, Risk Management and Market Making.
• Ability to prioritize.
• Effectively share information with other support team members and with other technology teams.
• Demonstrated analytical skills.
• Familiar with Windows and UNIX (AIX/ Linux) OS
• 5+ years of experience in a Front office Application Support role.
• Experience in working with traders and under high pressure environment.
• Ability to plan and organize workload.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Familiar with databases Microsoft SQL, Sybase, Oracle including writing SQL statements.
• Knowledge with any real-time monitoring tools would be an added advantage.
• Ability to communicate appropriately to relevant stakeholders.
• Bachelor’s Degree in Information Technology, Computer or Software Engineering or similar
• Network (TCP/IP), Middleware like Tibco or Solace.
• Experience with some programming languages (e.g. Python, Shell scripting) and willingness/ability to learn.
• Issue tracking and reporting using tools.