Position Summary:
The Chicago Cubs Event Staff plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. Our Event Staff are energetic, engaging, passionate, personable, and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans. We are looking to welcome new Event Staff members to our teams for our 2022 Season. If you think you have what it takes and want to be part of the team, apply today!
Key Responsibilities:
- Resolve guest concerns and special requests within the framework provided via the handbook and training while upholding the “Wrigley Field Fan Code of Conduct”
- Perform additional responsibilities as needed and as directed by supervisory personnel
- Use knowledge of Wrigley Field and Cubs history to engage fans and guests to deliver exceptional service
- Deliver best-in-class customer service to all guests of the ballpark
- Greeting and directing ballpark guests, and answering questions about Wrigley Field offerings and policies
- Promote a safe and enjoyable experience by identifying and reporting inappropriate behavior, safety risks or medical situations through functional hierarchy
Required Education & Experience:
- Minimum 1-2 years hospitality or high-end customer service experience
- Must be at least 18 years or older
- Must be at least 16 years or older
- High school diploma or GED
- Ability to work the minimum number of hours per season (300) including days, nights, and weekends