Position Summary:
Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.
Key Responsibilities:
- Properly record and replenish the inventory and spare parts in the service vehicle
- Understanding of spare parts and routine product repairs
- Provide training, development, and feedback to the team on service repairs
- Provide superior customer service in educating customers on product repair, maintenance and usage
- Serve as Peloton product expert and brand ambassador
- Troubleshoot Peloton product issues and successfully complete repairs in member’s home
- Oversee the refurbishment process of Peloton product and ensure every refurbished product meets Peloton standard & quality
- Responsible for the configuration, quality, and accuracy of Peloton products
- Ensure specified processes, procedures, and reporting methods follow build instructions
- Ensure hardware and software of the product is functioning properly after each service
- Responsible for the certification of refurbished product in the warehouse
- Perform in-home product repairs and maintenance
Required Education & Experience:
- Ability to lift up to 80 lbs with assistance
- A passion for fitness and exercise
- Excellent customer service skills
- Good problem solving skills, and the ability to troubleshoot problems and think on your feet
- Must have a valid driver’s license and a clean driving record
- An outgoing, dynamic personality, and excellent presentation skills
- Ability to work well both independently and in a team atmosphere
- Capable of excellent documentation and tracking data
- Ability to deal effectively with a wide range of personalities
- Maintain a safe and clean environment at all times