Position Summary:
This position may involve driving long distances to each service stop throughout the day. Ideal candidates must be able to perform physical activity for their full shift. Hours vary but typically begin between 7AM-9AM and end before 9PM.
Key Responsibilities:
- Ensure hardware and software of the product is functioning properly after each service
- Perform in-home product repairs and maintenance
- Provide superior customer service in educating customers on product repair, maintenance and usage
- Understanding of spare parts and routine product repairs
- Properly record and replenish the inventory and spare parts in the service vehicle
- Responsible for the configuration, quality, and accuracy of Peloton products
- Serve as Peloton product expert and brand ambassador
- Oversee the refurbishment process of Peloton product and ensure every refurbished product meets Peloton standard & quality
- Provide training, development, and feedback to the team on service repairs
- Troubleshoot Peloton product issues and successfully complete repairs in member’s home
- Responsible for the certification of refurbished product in the warehouse
- Ensure specified processes, procedures, and reporting methods follow build instructions
Required Education & Experience:
- Must have a valid driver’s license and a clean driving record
- Good problem solving skills, and the ability to troubleshoot problems and think on your feet
- Ability to deal effectively with a wide range of personalities
- Ability to lift up to 80 lbs with assistance
- Excellent customer service skills
- Flexible schedule; ability to work nights, weekends, and holidays as necessary
- Capable of excellent documentation and tracking data
- Ability to work well both independently and in a team atmosphere
- Maintain a safe and clean environment at all times
- An outgoing, dynamic personality, and excellent presentation skills
- A passion for fitness and exercise