Product Engineering Analyst – Canadian Tire Careers

The Engineering Analyst is responsible for distilling consumer product quality expectations that meet or exceed our target market, translate them into product testing requirements that will drive enhanced quality products, improved customer product experience and satisfaction.
At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

What you’ll do:

• Reviewing after sales service reports to feedback into the testing criteria and report learnings to vendors and merchants
• Collaborate with Product Development and Branding teams on new Owned Brand product launches
• Responsible for the creation, monitoring, revising, and communication of the Testing Criteria; collaborate with Merchandising & Branding teams to ensure testing criteria and test plans align to brand and consumer expectations.
• Evaluate product Bill Of Materials, specifications, and change request documents from vendors
• Determine the acceptability of product quality through product evaluations, consumer usage testing, and competitive benchmarking; Recommend concepts for product improvement or product dismissals to the Product Quality Manager, merchants, vendors, and other internal stakeholders
• Review online customer reviews, taking necessary follow up actions; coordinating product investigations with stores and vendors
• Conduct product complaint investigations, responsible for vendor follow ups, and supporting of product incident review meetings
• Create and maintain product specification documents for each product in their assigned categories