Website Gucci
Position Summary:
The primary training responsibilities of the Business Training Manager – Mid Atlantic will be focused on Selling Ceremony and Behaviors Training, executing and implementing learning strategies based on corporate directives, implementing instructor-led and eLearning training courses, and managing training ambassadors within Mid Atlantic market. The Training Manager, based in Washington D.C., will be responsible for performing assessments to identify training needs within the region and will work with the VP, Retail, Market Director, Director of Training and training team to develop comprehensive solutions. This role will collaborate with various departments to measure the success of the training initiatives and determining the value to the overall brand objectives.
Key Responsibilities:
- Create training decks for morning briefings and activities;
- Support training strategies within the Mid Atlantic market with a focus on improving KPI’s and ensuring a consistent client experience;
- Coach and train sales associates through on-the-floor observation, providing feedback, and exemplifying the luxury service experience.
- Facilitate monthly district training ambassadors calls, contributing to content development;
- Execute training activities as directed by VP, Retail and Training Director;
Required Education & Experience:
- Must be able to work independently and transparently, possessing the judgment to provide frequent, concise and cogent management updates;
- Must be able to manage and work within travel budget;
- Ability to read, analyze, assemble, and compile information for reports, special projects and surveys;
- Minimum of five years’ experience in a formalized training position with retail stores;
- Additional experience in a client-facing role at a retail setting is desirable;
- Highly developed interpersonal, verbal and written communication skills, including outstanding presentation skills;
- Strong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems);
- Comfortable interacting with all levels of employees, treating all with dignity and respect; Open and receptive to employees and their learning and development needs;
- Must possess a positive, solution-oriented and customer-focused attitude;
- Highly creative and organized with the ability to handle multiple priorities and complete tasks/projects in accordance with stated deadlines;
- Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions;
- Experience planning and managing both small and large-scale training events, with flawless follow-through and execution;
- Ability to communicate clearly, concisely and persuasively with both large and small groups;
- Luxury retail experience is preferred;
- Strong interest in growing and expanding learning and development capabilities;
- Self-starter with a proactive approach to resolving problems and issues;
- Bachelor’s Degree from an accredited four-year college or university;