Position Summary:
As Global Shared Services (GSS), our commitment to partnership is at the core of our values. As a global business partner, we deliver flawless transactional, value added and customer-focused services to support the Anglo-American organisation. We invite talented people who can deliver high standard performance through innovative end-to-end processes. Using automation and other digital platforms in service delivery. We welcome customer centric individuals with a broad base of capabilities, to join our global family.
Key Responsibilities:
- Build and maintain relationships with key stakeholders across various levels of hierarchy
- Coordinating the resolution of actions stemming from the Monthly Performance Reviews (MPRs) between GSS and its partners
- Drive customer satisfaction across GSS
- Chairing Monthly performance reviews and ensure constructive and collaborative discussions aimed at driving performance improvement
- Acting as liaison between GSS and its partners (Business Units, Supply Chain, Global Process Owner)
- Identifying business opportunities through process enhancements
- Assume responsibility as the single point of contact for level 3 escalations to GSS – facilitate resolution and report back
Required Education & Experience:
- Strong knowledge on Finance processes
- Knowledge of shared services functions
- Possess strong analytical and problem-solving skills and reasoning ability.
- Business degree or similar
- Project Management certification an advantage
- Ability to work with diverse stakeholder groups and in a matrix organization
- Manage escalations and facilitate the closure of actions effectively
- Drivers license and own vehicle required
- Ability to derive insights from reported data and recommend necessary actions