Position Summary:
If you are a dynamic and highly motivated individual, then we are looking for you to join our Contracts department. Our Contracts Team is responsible for the management and implementation of all customer legal documentation for Bloomberg products. You will be part of our ongoing effort to provide our clients with excellent customer service.
Key Responsibilities:
- Partner with Bloomberg Sales, Operations, Accounting, Installations and Negotiations teams to ensure extraordinary customer experience
- Liaise with Research and Development to design, implement and test new functionality
- Effectively communicate between different internal and external partners, liaising on issues and resolution times
- Provide exceptional customer service by assisting all clients with contract related inquiries that ultimately contribute to the finalization of the sales process
- Working hours for this position may require 10:00 am to 7:00pm EST
- Receive and analyze Service Order Requests (SORs) and identify contract needs
- Work closely with global counter-parties to drive projects and maintain smooth cross regional operations
- Maintain global agreements and customer legal entity databases ensuring appropriate documentation is signed by the clients and that database integrity is maintained
- Have analytical thinking – thinks ahead to identify next steps and consequences of events or actions and evaluates whether arguments or cases are complete and sound
- Have knowledge of legal contracts for all lines of business and relevant procedures
- Project manage: achievement tracking verification and project status reporting
- Mitigate risk for Bloomberg and our Customers by providing stewardship on Contracts related processes and implementing policy guidelines
Required Education & Experience:
- Shown ability to above-average customer service
- Solution oriented
- Ability to multi-task and meet tight deadlines with attention to detail and quality
- Excellent verbal and written communication and presentation skills
- Technically inclined
- Proficiency in Microsoft, Excel and PowerPoint
- Previous experience developing and maintaining client relationships
- Results oriented: possesses the drive and energy to achieve excellent results
- Bachelor’s Degree or equivalent experience