Website Waste Management
Position Summary:
Under general supervision, the Bilingual Inside Sales Rep-Snapshot conducts activities associated with closing new customers, and achieves budgeted closing and productivity goals by utilizing sound telephone based selling approaches.
Key Responsibilities:
- Generates revenue utilizing a consultative selling approach in the sale of Waste Management services on inbound calls that are typically small and less complex accounts.
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
- Establishes and maintains a high level of customer satisfaction in all sales transactions.
- Consistently meets or exceeds weekly and monthly sales activity goals.
- Effectively uses Waste Management sales productivity software tools (i.e. Prospect and Customer
- Database, Proposal Program, Pricing Tools, etc.).
- In local market activities, (a) provides weekly feedback on the number of pictures and participation rate and (b) attends Monthly Safety meetings to provide feedback to the Route Managers and Drivers.
- Exhibits proficient knowledge and use of personal computer and computer software applications.
- Demonstrates excellent organizational and problem solving skills.
- Attracts, generates, manages and records leads from outbound telephone marketing.
- Executes sales campaigns via outbound telephone marketing to consistently meet or exceed aggressive weekly and monthly sales activity goals.
Required Education & Experience:
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Education: High school diploma, GED or High School Equivalency
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
- Experience: Two (2) years customer service experience (in addition to education requirement).