Position Summary:
Drive achievement of branch sales and service targets. Support the achievement of branch growth ambitions across all products and segments. Actively contribute to the branch digital adoption targets. Ensure consistent and professional customer experiences.
Key Responsibilities:
- Actively migrate customers to digital channels
- Account Activation
- Identify customer needs through queue management and customer engagement
- Achieve branch objectives for sustainable growth by driving:
- Walk – ins (queue management)
- Digital migration and adoption
- NTB Acquisition
- Branch Optimization
- Lead Management
Required Education & Experience:
- Completed Higher Certificate in Banking / Accounting / Sales / Marketing or equivalent NQF level 5 FAIS accredited qualification
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
- 1 year Sales experience will be an added advantage
- 1 – 2 years’ experience in a frontline banking role
- Completion of Sales and Service Fundamentals workshop will be an added advantage.
- Completed Sales Proficiency Assessment