Job Overview:
Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
What you’ll do:
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Takes proactive approaches when dealing with guest concerns.
- Verifies that a viable key control program is in place.
- Verifies that all team members meet or exceed all brand requirements.
- Verifies that all brand standards are being maintained in each area of the property.
- Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Manages the operation of the all property departments.
- Sets clear performance expectations with the General Manager.
- Extends professionalism and courtesy to employees at all times.
- Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF’s.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Maintains current licenses and permits as prescribed by local, state and federal agencies.
- Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
- Provides excellent customer service by being readily available/approachable for all guests.
- Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.
- Takes proactive approaches when dealing with employee concerns.
What you’ll have:
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.