Website Anthem
Position Summary:
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from the CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!
Key Responsibilities:
- You will partner internally to create a seamless experience for our customers and resolve potential issues.
- From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers.
- You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
Required Education & Experience:
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer.
- Flexible and quick learner, willing to adapt to changing customer and business needs.
- A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns.
- Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
- Ability to work an 8-hour shift Monday – Friday, between 8am and 5pm, possible weekend OT as needed.
- Requires a HS diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.
- Must reside in state of Connecticut.
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact.
- Ability to work from home with internet access and a quiet and private workspace