Job Overview:
Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technician to join our expanding Infrastructure Operations team.
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space. This team works in an environment that operates 24/7.
What you’ll do:
- Coordinating and building relationships with various Data Center teams
- Responding to high-severity events within SLAs
- Break-fix of servers and network devices
- Onsite coverage as a Team in shifts and/or weekly oncall
- Participate in Data Center power & cooling events
- Seeking out ways to improve yourself and the processes and systems with which you work
- Interact with third party vendors & contractors
- Contribute to the development of other team members
- Troubleshooting of network connections
What you’ll have:
- A degree or equivalent experience in an IT related field.
- Understanding of scripting languages.
- Understanding of Linux or similar Operating Systems
- 2+ years computer Hardware, including troubleshooting and repair skills experience.
- Candidates should be able to lift up to 50lbs and or work in elevated locations.
- Understanding of storage devices.
- Bilingual in French and English required. Must have the ability to read and speak/communicate in French and read/write/speak/communicate fluently in English with respect to complex technical instructions and concepts.
- Due to the nature of the role that requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada, bilingualism French and English is required for this position.
- Understanding of network design, protocols and troubleshooting.
- Experience managing work and priorities through a ticketing system
- 1+ year of Computer Hardware experience.
- Availability to work in an environment that operates 24/7.