Position Summary:

Retail is constantly evolving. It’s why our Global Business Coordination Team are always giving more to our customers and more to the business. They are always looking for ways to lead on transformation across technology, people and processes. It’s an important role, which is why we’re on the lookout for a confident Domain IT Manager to join the team, helping to keep us globally aligned.

You’ll lead a team whose role is to represent the needs of the customer interaction business community in the Aldi IT organisation. This includes management of the existing customer interaction software portfolio, assessing new project proposals, driving alignment between the various stakeholders in the global customer interaction community to support the creation of the overall Aldi customer interaction roadmap, driving alignment with other domains and managing the end-to-end lifecycle of customer interaction global business projects.

Key Responsibilities:

Ensure the preparation of supporting IT/technical materials for customer interaction participating committees (e.g. cross domain alignment (CDA), international customer interaction committee (ICIC), architecture board/committees).
National/international landscape inventory, assessment and decommission approach of legacy portfolio.
Cross-domain and cross functional alignment, as necessary.
Maintain a current knowledge of key market and technological trends in the areas of web/apps/CRM/marketing and eCommerce.
Provide transparency of business value, in relation to IT operating costs and the identification of underperforming applications.
Align the service level expectations of the business with those delivered by the central IT Teams.
Management of application portfolio management activities, e.g.
Support business colleagues with technical analysis of customer interaction topics.
Identify gaps and overlapping capabilities within the customer interaction landscape (identification of candidate roadmap items).
Assessment of national project requests.
Drive alignment with global customer interaction business, national information technology and international IT community.
Management of IT project portfolio management activities, e.g.
Provide support to central IT Teams in managing IT project governance.

Required Education & Experience:

Experience in a general management or consulting role working within a business facing IT role (pre-sales, tech lead/business lead/product management).
Exceptional communication skills with an ability to be adaptable and use language to work effectively with technical and non-technical colleagues on both a national and international level.
Strong leadership skills.
Previous experience of leadership responsibilities.
Excellent relationship building skills.
Experience of managing a technology portfolio and roadmap.
Highly intelligent with the ability to challenge conventional thinking.
Proven ability to engage with international stakeholders and senior business leaders.
Proficient in Microsoft Office.
Experience managing various stakeholders, leading a cross-functional team and working in an AGILE environment.
Articulate and an excellent communicator.
Educated to 2:1 degree level.

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