Account Manager – DSV Vacancies South Africa

Respond to new and current client base regarding complaints and service enquiries and maintain and grow the existing client base in the Distribution market for the allocated Region and meet monthly and annual retention targets that have been set.

Key Responsibilities:

• Represent the DSV brand.
• Create sustainable value for customers by adopting an innovative approach to their business
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships
• Meet the expected client call ratio KPI as indicated by your Manager.
• Manage client relationships, both existing and new where applicable.
• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
• Maintaining client data and update regularly.
• Demonstrates advanced product knowledge
• Continuous reporting on competitor and industry analysis.
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System.
• Management of debtor’s days of clients within the companies requirements.
• Adhere to any and all company policies and procedures
• Monthly billing and financial reporting shared with the various stakeholders.
• General administrative duties – daily.
• Assist in tender/proposal production and delivery. (preparation and presentation)
• Carry out any other duties as may be requested by Management.
• Implementation and communication of signed business is shared with all stakeholders.
• Ensure regular Inter department communication.
• Update and maintain the internal CRM System.
• Ensure that the required monthly and accumulative targets are met.