Position Summary:
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
Key Responsibilities:
- Management responsibility for Hardlines Sales and actively participates in the personnel decisions of team members, including, but not limited to, employee selection, training, discipline, termination and development.
- Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks.
- Overall management responsibility for the execution and operational excellence of the entire store.
- Provides departmental direction to the Hardlines Sales team and daily supervisory oversight to Team Leads and team members to ensure that exceptional customer service is the priority of interaction with customers.
- Manages workforce productivity, efficiency and process improvement projects and initiatives.
- Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store. This includes the development, analysis and implementation of the sales, staffing, training, payroll hours and scheduling of team members.
- Successful completion of Academy Leadership University.
- Required to complete Firearms Sales Certification training.
- Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members.
- Ensures the completion of departmental zoning and adherence to department, store and Company standards.
- Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures in conjunction with local, state and federal regulations.
- Responsible for supervising the execution of various assignments as delegated by the Store Director in Playbook.
- Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks, and signs off as final approver.
Required Education & Experience:
- Writes reports, business correspondence and procedure manuals.
- At least three years of relevant work experience required.
- Reads, analyzes and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
- Excellent customer service orientation.
- Strong business acumen with an understanding of business implications of decisions, knowledge of market and competition and an orientation to profitability and established targets.
- Effective problem solving and communication with customers and team members.
- Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.
- Speaks clearly, positively and persuasively and demonstrates active listening in a variety of situations with team members, customers, business partners and the general public.
- Bachelor’s degree in related field preferred.